Case studies

Businesses growing with their own channel

Here we share the results restaurants and cafés achieve with their own commission-free ordering channel and the metrics we use to measure them.

Service plans Contact us
Businesses growing with their own channel

In short

Case studies document the improvements businesses see in commission savings, repeat orders, average basket and omnichannel management after setting up their own commission-free ordering channel with Dijifis. Every published story is based on measurable results and the business's approval.

What do we measure?

In every case study we transparently track these metrics:

Commission savings

Marketplace commission not paid on orders from your own channel.

Repeat orders

Loyalty and repeat-order rate increased with your own customer data.

Average basket

Average order value changed by a visual menu and recommendations.

Omnichannel efficiency

Managing QR, online, delivery and marketplace orders in one panel.

Example scenarios (illustrative)

Note: The scenarios below are illustrative examples built to show how the model works; they are not real data from a specific business. Actual results vary by menu, location and operations. Approved real stories will be shared here as they are added.

Illustrative scenario

Neighbourhood pizzeria — delivery-heavy

A pizzeria receiving most of its orders from marketplaces added a QR code to its packaging, offered repeat customers a small advantage via SMS and put its direct channel front and centre.

  • Direct order share: ~25% → ~45% (illustrative)
  • Commission cost: eliminated on direct orders
  • Repeat orders: increased with customer data and SMS

Illustrative scenario

Boutique café — QR table & pickup

A café that moved to a waiter-free order-and-pay flow by placing QR codes on tables improved basket value and service speed through a visual menu and product recommendations.

  • Average basket: increased via visual menu and recommendations (illustrative)
  • Table turnover: improved at peak hours
  • Staff load: reduced in order taking

Illustrative scenario

Multi-branch chain — one panel

A chain managing five branches from a single panel updated menu and delivery zones centrally and grew its direct, off-marketplace ordering channel with its own branded site.

  • Branch management: centralised in one panel
  • Direct channel revenue: increased (illustrative)
  • Delivery zones: optimised per branch

How we measure

Success metrics come from panel reports and operator-approved period comparisons. Illustrative scenarios explain the model; real customer names appear only with permission.

Frequently asked questions

Are published scenarios real customer data?

Current list items are illustrative scenarios; approved real stories will be labeled separately.

Which metrics do you track?

Commission savings, repeat orders, average basket and multi-channel efficiency.

How can I share my story?

Request publication with approved data via the contact form.

How do I estimate commission savings?

Use the calculator on the commission guide page.

Are there franchise examples?

Yes — a multi-branch illustrative scenario is on this page; see franchise online ordering for depth.

How are real stories published?

Metrics are compiled with operator approval; names and figures are not published without written permission. Illustrative scenarios are labeled separately.

Is the calculator a case study?

No — the commission calculator is an educational model; case studies are approved operational outcomes.

Create your own success story

We'd love to measure your results together and share them here with your consent and approved data.

To take part, get in touch or start now with sign-up and setup. Learn more: guides and knowledge base.

Get started

Contact us about an online ordering solution for your business and start taking orders on your own channel with Dijifis.

Service plans Contact us

Explore in detail

Worth a look Commission guide + calculator Read more